Casino bonusExchange of letters
I'm not anti the inspections, I just think a prior notice for it is normally necessary. It would be a good thing to do it before accept deposits.
Online Casino Manager |
Online Casino player |
| 2 Feb 2010. 10:39 Security Documents Request Dear Aleksandr, In order to maintain high levels of player and casino security, and according to our terms and conditions, we kindly request that you submit the following documents to faxback@box24casino.com. Please make sure to write your username and "box24" on all the documents. Thank you for your cooperation, * A scan of the front and back of a government issued photo ID that confirms your registered account information, including your ageand address. * A scan of one of utility bill,credit card bill, or bank statement no more than 2 months old that confirms your name and address. You will only need to send your identity verification documents once. Username ____________________ Address ____________________ City ____________________ Postal/Zip ____________________ Province/State ____________________ Country ____________________ Home Phone ____________________ Cell Phone ____________________ Work Phone ____________________ Please print your full name _____________________ , today's date___________________ . I certify all information that I have provided is accurate. Signed_____________________ . Once these documents have been received, our security department will review them and forward the outcome to our auditing department. |
What was online casino doing with a documents of casino player? |
| 2 Feb 2010. 20:04 Dear Aleksandr, We are emailing you with regards to your query. Please note that these documents are requested for security purpouses, and this is explained on our website. I am aware that in some cases, sending out this information can be daunting, however we do pride ourselves on our security procedures and would like to assure you that any information you provide is secure with us. I would, at this time, like to point you towards some of the many online casino forums, such as Casinomeister, which will be able to explain to you more about document requests. You will see that this is not uncommon with most online casinos. We hope that you find this information useful and we look forward to being able to process your withdrawal. Kind Regards Ben |
2 Feb 2010. 22:31 Dear Ben I don't see danger. I used moneybookers and click2pay deposit methods, if you have distrust of the payment methods, block it methods. I showed one's documents to open moneybookers and click2pay accounts. I won't be send one's documents to all the world. I want to recover my deposit. |
| 3 Feb 2010. 17:20 Dear Aleksandr, Thank you for choosing box24. Your recent request to reverse your withdrawal has been accepted and your casino winnings have been credited back to your casino account. Warmest Regards Jessica Casino Manager support@box24casino.com |
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February 03, 2010 17:23 Dear Aleksandr, Thank you for your recent e-mail that has been passed to me, my name is Sarah and I am the Accounts Manager. Unfortunatley we cannot refund the deposit made as you wagered on the No
Deposit Bonus. I have reversed the funds back into your account for you to play and wager as these are your winnings as you have stated that you do not want to send in documents. Please note that documents are requested from everyone who makes a withdrawal for the 1st time only and this is done for your security on our site to confirm that you are the account holder. I do hope that you will decide to send in your documents and receive your winnings by requesting the withdrawal again and sending in documents to enable us to process this for you. Kind regards |
February 03, 2010 19:28 Dear Sarah, I wagered on the No Deposit Bonus and lost it. Do you think I must return FREE bonus? Kind regards Alex ------------------------------------------------------------------ |
| Feb 4, 2010 . 19:09 Dear Aleksandr, As you have stated that you do not want to comlie with the withdrawal procedures, I can confirm that your winnings have been reversed back into your account for you to play if you wish. Due to banking restrictions we not not able to refund money to cards and you have played, wagered and claimed winnings. i do hope that you will return and play the games as I am sorry that you do not wish to send in documents for secuity. Kind regards Sadie |
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| Feb 5, 2010. 19:03 Dear Aleksandr, As you have stated you are not prepared to send in documents that are requested as part of the process for all 1st time withdrawals for secuity purposes only. This is done for your secuity on our site to ensure that we are paying the account holder, once you have sent documents in we do not request them again for future withdrawals. As you have stated that you do not want to send documents in your withdrawal of $200.00 has been returned to your account to play. We cannot refund the deposit and suggest that you send in documents and request the withdrawal again to enable us to process your withdrawal for you as we want you to receive your winnings. Kind regards Sarah |
Feb 6, 2010 . 18:25 Dear Sarah Tell me which rules item obliges me send you documents. I won't be send documents so far as your company does not guarantee error-free performance regarding the privacy of my personally identifiable information and the Company shall not be liable for any incidental, consequential or punitive damages relating to the use or release thereof (terms and conditions, item 5) --------------------------------------------------------------- |
| Feb 07, 2010 11:24 PM Dear Aleksandr Management has now reviewed your account for you.If you would like to put in your withdrawal request again they will now process it for you. If you require any further assistance please contact us at anytime. Regards Andrew |
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| Feb 8, 2010. 7:47 Dear Aleksandr, We are currently processing your withdrawal requests and will endeavour to do so as quickly as possible. Please be advised that all withdrawal requests take up to 48 hours to process following the request date, as per our Withdrawal Policy, unless stated otherwise according to your VIP level. The status of your withdrawal request will be displayed in the 'History' section of the casino's Cashier under withdrawals (located in the casino Lobby). As per our policy, we must wait for the deposits to clear before we can release your payment. Please note that clearance is needed only on deposits made before and on the date of your request. The length of the clearance/pending period is dependant on your deposit method. Therefore, we must wait the relevant pending period (for your deposits to clear) before we process your withdrawal. When your withdrawal is processed, you will receive notification by e-mail. You can cancel your withdrawal at anytime in the first 24 hours by clicking on the reverse button in the 'withdrawal' section in the casino cashier. If you have any questions, please do not hesitate to contact our Support Team. We are here for you 24 Hours a day, 7 days a week. Thank you for your cooperation and understanding on this matter. Warmest Regards Jessica Casino Manager support@box24casino.com |
Feb 15, 2010. 14:51 Dear Andrew I had withdrawal request one week ago. I haven’t got funds. Why? With Regards Aleksandr |
| February 15, 2010 15:07 Dear Aleksandr, I am sorry that you are t prepared to send in documents to us which is done for your secuity on our site to keep your account safe. Therefore I have reversed your winnings which you have won on the deposit that you made back into your account for you. Unless documents are sent in to prove that we are paying the funds to you in your account the we are unable to process the winnings. You made the deposit on our site in good faith and gained winnings from this which you can withdraw. It is just for secuity for all ,members on our site that we request documents fr every 1st time withdrawal. Kind regards Sarah SAccounts Department |
February 15, 2010 15:30 Dear Sarah You can keep hold of My winnings. I like return my deposit. |
| 17.02.2010 1:09 Dear Aleksander, If you put your withdrawal through the system again, it should be processed as per normal processes. Kind regards James Box24 casino support |
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| 04.03.2010 13:56 Dear Aleksandr You requested a withdrawal via the cashier for the sum of $210.00 Before withdrawals can be processed we require documents to be sent and also a verification deposit made via the method that you wish to withdraw too. Please note that withdrawals cannot be processed to cards and an alternative method needs to be used to withdraw via the cashier and also note that Mastercard, standard cheque and ACH are not available. We have contacted you informing you that one of the above has not been received and after 14 days the withdrawals are automatically reversed back into your account. This e-mail is confirmation that your funds have now been reversed back into your account due to no response from you. Warmest Regards Sarah Accounts Department |
22.03.2010 Dear Sarah I am sorry that you aren't prepared to return deposit. I would remind you that request of documents for every 1st time withdrawal is absence in your rules. I don't demand wins, only my deposit. Therefore I have placed our correspondence on my site http://www.onlinecasinobingo.net/exchangeofletters.html. Correct me if something is wrong here. |
| 22.03.2010 18:35 Dear Aleksandr I am sorry for the delay in the process of your withdrawal, we seem to have had crossed wires and management have stated that they would honour the withdrawal without documents on this occasion. My sincere apologies for this and if you request the withdrawal again we will ensure that it is processed ASAP. Kind regards Sadie VIP Host |
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23.03.2010 17:16 We have are now in the process of completeing your withdrawal for you via the method you have chosen and the funds should be with you shortly. Kind regards Sarah Accounts Department |
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| 23.03.2010 18:41 Dear Aleksandr, Congratulations! We are pleased to inform you that we have processed your recent withdrawal request at box24, for the total amount of $ 200. We thank you for your valued patronage and we hope to see you at the casino again soon! Warmest Regards, Casino Manager |
23.03.2010 18:40:38 Withdrawal request was finished. It taked a 49 days |